Services.

Archipel evaluation project: An evaluation report focusing on the WE Belong Special Needs program provided by Jeffery Hale Community Partners. This evaluation report focuses on the WE Belong Special Needs program offered at the Wellness Centre by Jeffery Hale Community Partners (JH Partners). This is the first/preliminary evaluation of the program which contains the following…

Lifestyle Redesign® with older Quebecers: A realist evaluation of multiple case studies. This multicenter research project is led by Mélanie Levasseur, full professor at the Université de Sherbrooke’s School of Rehabilitation, as well as researcher and director of the Connect research laboratory at the Research Centre on Aging of the CIUSSS de l’Estrie-CHUS. Co-developed by…

Improve access to mental health and suicide prevention services for the English-speaking population of the Capitale-Nationale region. The purpose of this report is to study the challenges and barriers that the English-speaking population of the Capitale-Nationale region faces in accessing mental health and suicide prevention services. To ensure an up-to-date representation of the reality faced…

Translation of written documents at the Centre Intégré Universitaire de Santé et de Services Sociaux de la Capitale-Nationale. *AVAILABLE IN FRENCH ONLY* This project was led by Malgorzata Golygowska and its objective was to: Establish an overview of translation practices in the Capitale-Nationale region Identify the best practices adopted by other CISSS Identify the challenges…

Strengthening COVID-19 resilience of linguistic minorities in long-term care in Quebec, New-Brunswick and Manitoba. This project was developed by Dr. Idrissa Beogo of the School of Nursing at the University of Ottawa and includes a team of researchers from Université Laval, Université de Moncton and Université du Québec en Outaouais. This project was funded by…

Sustainable human resources management (HRM) for health care personnel working in a minority language context. This project aims to address strategic human resource management (HRM) issues faced by the part of the health system serving the English-speaking population and other cultural minorities in regions of Quebec outside the Montreal metropolitan region. This project is led…

The Geodata project: An innovative approach to understand the population and its healthcare needs. In collaboration with geography and big data expert Jan Warnke, and with funding from Health Canada, the Geodata project was established in 2018 and is currently affiliated with the ACESS Centre of Expertise. The primary objective of this research project is…

A participatory and innovative approach to the transformation of a CHSLD focusing on the sustainable health of residents and staff. This multidisciplinary project is co-directed by Isabelle Feillou, a professor in the Department of Industrial Relations at Laval University, and Nathalie Jauvin, a researcher and specialist scientific advisor at the Institut national de santé publique du…

Training for the Regional Committees. The training of regional committees for access to health and social services in English is offered as a self-paced audiovisual training. It was designed to provide you with information on all aspects of access to health services and social services in English in the Quebec healthcare network. This flexible training…

Partner Tools and Resources: CHSSN. The Centre of Expertise ACESS is lucky to have Community Health and Social Services Network (CHSSN) as one of their main partners. This community-based organization has a vast catalog of ressources including socio-demographic and research documents, Research publications funded through the CHSSN and INSPQ and ISQ, and more. Make sure…

Organizational Analysis of Mental Health Services Accessibility for the English-Speaking Community of the Capitale-Nationale Region. *AVAILABLE IN FRENCH ONLY* This report begins with an analysis of the use of English as a determinant of access to mental health services in the Capitale-Nationale region and the response of the health and social services network to the…

Linguistic Accessibility to Health Services for Minority Communities: the American and Canadian Experience. *AVAILABLE IN FRENCH ONLY* This presentation summarizes two studies, one American and one Canadian, in order to highlight best practices and draw conclusions regarding the linguistic accessibility of health services for minority communities. The author concludes that there is no one-size-fits-all model,…

Organizational Culture Profile | Saint Brigid’s Home. *AVAILABLE IN FRENCH ONLY* This study was conducted in the wake of the changes orchestrated by the coming into force of Bill 10 in 2015 with the CHSLD Saint Brigid’s Home, which is responsible for providing care to an English-speaking population in the Quebec City region.This study focuses…

Public Health Action Plan for the English-Speaking Community in the Capitale-Nationale Region 2011-2015. This action plan builds on the Regional Action Plan but focuses on activities for the English-speaking population. Data indicates that the English-speaking population is particularly prone to isolation, which can lead to many physical and mental health problems. Consequently, the objectives for…

Towards Network Collaboration Modes (for Health Network Staff Working with English-Speaking Clients in Areas with a Low Density of English-Speaking Populations). *AVAILABLE IN FRENCH ONLY* This research project pre-framing report identifies characteristics of the experiences of people working with English-speaking clients in territories with a low English-speaking population density. To carry out this exploratory qualitative…

The Holland Centre Experience | A Community Development Model for Minorities. This flagship report presents an analysis of the components of the Holland Centre’s success as well as the tools needed to help other minority language communities develop essential services. The Holland Centre, located in Quebec City, was a partnership of four public agencies and…

Exploratory Study of the Challenges Encountered by Professionals and Practitioners in Providing Perinatal Services to Clients with Linguistic and Cultural Barriers in the Capitale-Nationale Region. *AVAILABLE IN FRENCH ONLY* This study identifies the main challenges encountered by professionals and practitioners in providing perinatal services to clients with linguistic and cultural barriers in the Capitale-Nationale region.…

Evaluation of the Implementation Process of the Bilingual Access Point at Jeffery Hale – Saint Brigid’s (GAB JHSB). *AVAILABLE IN FRENCH ONLY* The objective of this evaluation was to monitor and analyze the implementation process of the Bilingual Access Point at the Jeffery Hale – Saint Brigid’s (JHSB) institution, regarding the region’s service offer. The…

Improvement Plan for Access to Primary Health Care and Services for the English-Speaking Community in Quebec (FASSP Project). *AVAILABLE IN FRENCH ONLY* This paper evaluates the implementation and impact of the Primary Health Care Transition Fund (PHCTF) project, an initiative of the Community Health and Social Services Network (CHSSN) that is funded by the federal…

Customer Study | Portrait Update of the English-Speaking Clientele of the Quebec City Region. *AVAILABLE IN FRENCH ONLY* Based on data from the 2011 Canadian census, this study makes projections on the demographic plan, the housing needs at the CHSLD Saint Brigid’s Home and Jeffery Hale, and the community services for English-speaking seniors aged 65…

Adaptation in the Current Services: Management Perspectives Working in the CLSCs of the Capitale-Nationale Region. *AVAILABLE IN FRENCH ONLY* The purpose of this study is to understand, from the perspective of managers, the state of cultural and linguistic adaptations within the ongoing services offered by the CLSCs in the Capitale-Nationale territory that deal with immigrant…

Evaluation Report : NPI Wellness Centres for English-Speaking Seniors in Québec. This document presents the results of Phase 1 of an evaluation of Wellness Centres for English-speaking seniors in Quebec, which have developed within the Networking and Partnership Initiative (NPI) led by the Community Health and Social Services Network (CHSSN). Its purpose is to contribute…